Shipping
USA (Domestic)
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- Our shipping days are Mon-Wed-Fri. (Please note that this does not apply for orders where Glove ID has been requested.)
- Shipping is via Ground, please allow 5-7 business days.
- Returned or canceled orders may incur a return/cancellation fee.
Canada
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- Our shipping days are Mon-Wed-Fri. (Please note that this does not apply for orders where Glove ID has been requested.)
- Shipping is via Ground. Estimated delivery is 10-14 business days
- Customer is responsible for duties, tariffs, taxes and customer cost associated with package retrieval once the package has been shipped.
Shipping Liability
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- It is the customers responsibility to make sure the address is correct, and the location being shipped to is safe and secure. PRO-GK is not responsible for stolen or mis-delivered packages once it reaches your location. PRO-GK-USA will not be able to apply address changes after the order has left our warehouse.
Tracking information
Refund/Cancelation fees
Physical products
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- If you need to return an order or have an issue with an order you have received, please contact pro-gk-usa@level5athletics.com and we will respond as possible to resolve any queries.
- Return/restocking fees may be applied.
Camps/Clinics/Sessions
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- To cancel or reschedule a camp, clinic or session registration,
- Contact Frank directly at lv5gkacademy@gmail.com with ANY cancellations.
- Note: LV5-GKA requires 24 hours notice on any cancelled session.
